How can we help?
Pick the channel that matches your question. We answer everything that lands in our inbox.
Read the FAQ
The most-common questions, organized by topic: pricing, data and security, the Gulf-specific features, and what the AI does and does not do.
Open FAQ →Email support
Account issues, billing questions, feature requests. We reply to every email — typically within one business day, often faster.
hello@k25x.ai →Security disclosure
Found a vulnerability? Report it privately first, please. We treat reports under safe-harbor and acknowledge within 72 hours.
security@k25x.ai →Bug report
Bugs that are not security issues. Signed in, use the feedback widget in the app header; it attaches the page and build for us. Otherwise e-mail us with browser, OS, and reproduction steps.
Open the app →Feature requests
Already on our radar? Check the public roadmap. Not there? Email us — we take requests seriously and add the good ones to the queue.
View roadmap →Privacy requests
Data-rights requests under GDPR, UK GDPR or CCPA, and questions about how we handle your data. Export and deletion are self-serve in Settings → Data Rights.
privacy@k25x.ai →Response-time expectations
- Account / billing — within 1 business day, often the same hour.
- Security reports — acknowledged within 72 hours, fix or update within 30 days.
- Bug reports — we triage daily; non-blocking issues queue for the next release.
- Feature requests — we read everything, but we ship slowly and deliberately. Don't expect a "yes" or a date; do expect a thoughtful response.